Fourteen dollar shipping refund ($**.**) from Mudlarkers, London UK. Hello, I purchas...

GetHuman-marykpar's customer service issue with from November 2018

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Fourteen dollar shipping refund ($**.**) from Mudlarkers, London UK. Hello, I purchased two costume jewelry, dog brooches from this Etsy shop, Mudlarkers. After waiting a couple weeks for the package to arrive, one of the brooches was completely unwearable because of the defective clasp on the brooch. The closure was rickety on the other. I mailed them back yesterday at a cost of $**.** dollars. Helene Kydd of Mudlarkers, indicated she would reimburse me for the full original cost plus the $**.** I incurred to ship her defective and perhaps deceptive product back. Apparently she had credited back the original amount or so she says, but the $**.** dollar shipping cost has not been refunded as she said she would do. I would like Etsy to make sure every dollar $**.** plus $**.*** $***.** total, is refunded to my Master Card. I must say I was thoroughly disappointed, inconveniced and skeptical about continuing to buy on Etsy. Thank you for your assistance. Mary Parker.
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Customer service issue
Reported by GetHuman-marykpar
Nov 17th, 2018 - 3 mons ago
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GetHuman-marykpar started working on this issue
Nov 17th, 2018 6:40pm