yesterday i purchased a downloadable svg file as a guest purchase. Within minutes my c...

GetHuman-glundman's customer service issue with Etsy.com from October 2018

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The issue in GetHuman-glundman's own words
yesterday i purchased a downloadable svg file as a guest purchase. Within minutes my credit card was charged but i have yet to receive my file. Would someone please tell me why I can't have what I purchased. I have messaged the seller. She says check junk mail. I did. its not there. She said openly account and check purchases. I did - its not there. *the only weird thing is my credit card said i purchased from easy.com*help*my *What i purchased is "Christ the Saviour is Born" From Jessica Hooper.My name is Gwendolyn Lundman
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Etsy.com

Customer service issue
Reported by GetHuman-glundman
Oct 20th, 2018 - a mon ago
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GetHuman-glundman started working on this issue
Oct 20th 4:59pm