Hi I ordered an item from Etsy it was shoes for my son that was custom made Mickey Mous...

GetHuman1377425's customer service issue with Etsy.com from October 2018

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The issue in GetHuman1377425's own words
Hi I ordered an item from Etsy it was shoes for my son that was custom made Mickey Mouse what's his name are they for his birthday it says on my end that I was supposed to receive my package on October **th I have not received it I live in apartment and everyday I go down and check to see if my package is here I ask the leasing office has my package been received they say no I'm concerned about my package it's for my son to wear on his birthday and I have not received my package yet I messaged the seller twice it's been two days I've not heard from her and I paid $** if you could please contact me back I'm not really sure how this really works I Googled researched and see if anybody can help me with this I don't know where my package is at if it's through USPS FedEx or UPS my name is Sandra if you can please get back to me My email is *****@***.com thank you
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Etsy.com

Customer service issue
Reported by GetHuman1377425
Oct 19th, 2018 - a mon ago
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GetHuman1377425 started working on this issue
Oct 19th 7:02pm