I’m a seller and am not getting adequate help online- I’ve tried. They made a platform...

GetHuman-liaison's customer service issue with Etsy.com from October 2018

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The issue in GetHuman-liaison's own words
I’m a seller and am not getting adequate help online- I’ve tried. They made a platform change that affected my shipping options without my realizing it, and all of my items are auto renewed with specified custom shipping and custom production time. An item that takes up to ** weeks to produce ( because I have to order supplies from overseas, etc.…) states for any buyer to contact me prior to placing an order to see whether or not I can get it to them when they need it. But Etsy’s platform change defaulted an item to say it would ship in * days, and only charged the buyer half of what standard shipping will cost me, and the buyer wants it rush shipped. Now Etsy is saying I have to refund her even though I’ve gone out of my way to rush the order and have spent what she paid me on supplies and time, etc. it’s not right. I’ve been with Etsy since ****.*Having to refund this buyer (and she had already agreed via convo to receive the item by *****, which I’ve been working hard to make happen) will create a hardship for me. I don’t have the money and will end up with an extravagant garment that is unlikely to sell any time soon.
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Etsy.com

Customer service issue
Reported by GetHuman-liaison
Oct 18th, 2018 - a mon ago
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GetHuman-liaison started working on this issue
Oct 18th 8:51pm