I ordered product through ETSY and when I got it today the product was used, had hair i...

GetHuman1193751's customer service issue with Etsy.com from September 2018

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The issue in GetHuman1193751's own words
I ordered product through ETSY and when I got it today the product was used, had hair in one of the makeup tubs, not in packaging shown in sellers website, and two of the small tubs were empty. The seller tells me she has repackaged the makeup from bulk which is gross if not done under sanitary conditions. This repackaging, taken from bulk was not stated in website product description. I would like to send the product to you so you can see what she is selling. She stated she will not refund or replace the product.
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Etsy.com

Customer service issue
Reported by GetHuman1193751
Sep 24th, 2018 - 2 mons ago
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GetHuman1193751 started working on this issue
Sep 24th 9:55pm