I just ordered pink bracelets for my daughter and I with the heart charm on it for her...

GetHuman-jill_sta's customer service issue with Etsy.com from September 2018

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The issue in GetHuman-jill_sta's own words
I just ordered pink bracelets for my daughter and I with the heart charm on it for her first day of school.. She's had the bracelet * days and the charm itself keeps falling off the bracelet! Is there anyway I can exchange it for a new one? One that does not come off so easily? It's only going to be a matter of time before she loses it. Like I said we've had it for * days and both days it falls off consistently. Please contact me as soon as possible
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Etsy.com

Customer service issue
Reported by GetHuman-jill_sta
Sep 18th, 2018 - 6 mons ago
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GetHuman-jill_sta started working on this issue
Sep 18th, 2018 10:14pm