Mislabeled: photo illustration vs actual

GetHuman1038454's customer service issue with Etsy.com from August 2018

Help with my Etsy.com issue
The issue in GetHuman1038454's own words
Exchange or money back ... Hello, my name is Gabriel Kaiser. I placed an order with “two feather connection” and the photo of the gauges I ordered was different than the gauges I actually received. I have not gotten word back from the seller yet so I wanted to escalate it to you so it can be resolved. Thank you.
I have not had a response from either Etsy or Shop Owner
Refund or correct item sent.
New customer. First purchase and potentially last ever with Etsy.
Tried email all parties available twice.
I have an issue with Etsy.com too
How GetHuman1038454 fixed the problem
We are waiting for GetHuman1038454 to fix the problem and share the solution with the rest of us customers.
Please help with my Etsy.com issue
Do you have a customer issue as well?
We can help you get Etsy.com's attention and get better help faster. Tap below to get started.
Having Etsy.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Etsy.com email you?
This email address isn't valid

Etsy.com

TwoFeatherConnection Wooden Gauges
Customer service issue
Reported by GetHuman1038454
Aug 26th, 2018 - 4 mons ago
I have an issue with Etsy.com too
Fixed
Seen by 4 customers so far
Similar issue to 3130 others
0 customers following this
Items needed
Name, Email, Phone number or other identifying information
Timeline
GetHuman1038454 started working on this issue
Aug 26th 3:42pm
GetHuman1038454 indicated the issue is not fixed yet.
Aug 26th 8:36pm
GetHuman1038454 indicated the issue is not fixed yet.
Aug 26th 8:40pm