I order a Mosaic Art Guitar (Transaction ID: **********) from BRIANSWORLDFinds. After...

GetHuman-johnmcoo's customer service issue with Etsy.com from August 2018

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I order a Mosaic Art Guitar (Transaction ID: **********) from BRIANSWORLDFinds. After it was overdue, I messaged brianjesse* and he said he had not been paid... he finally said the money was in his account and he would ship the guitar. I received the item yesterday and it was packed so poorly that the item was destroyed. I politely informed him, in a message, and asked for a refund. No reply. I have sent * more messages. No reply. What are my options? Thank you. John M Cook
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Etsy.com

Customer service issue
Reported by GetHuman-johnmcoo
Aug 10th, 2018 - a yr ago
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GetHuman-johnmcoo started working on this issue
Aug 10th, 2018 3:14pm
GetHuman-johnmcoo indicated the issue is not fixed yet.
Aug 10th, 2018 4:50pm