I made an mistake with my item and I would like to cancel my order and get a refund back

GetHuman-dartindi's customer service issue with Etsy.com from July 2018

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The issue in GetHuman-dartindi's own words
The problem: I made an mistake with my item and I would like to cancel my order and get a refund back
GetHuman-dartindi did not yet indicate what Etsy.com should do to make this right.
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Etsy.com

Customer service issue
Reported by GetHuman-dartindi
Jul 20th, 2018 - a yr ago
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Timeline
GetHuman-dartindi started working on this issue
Jul 20th, 2018 9:05pm