I recently did an order using your website where I used my card and made a payment (Jun...

GetHuman-shabpouk's customer service issue with Etsy.com from July 2018

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The issue in GetHuman-shabpouk's own words
I recently did an order using your website where I used my card and made a payment (June **th - transaction date) on June **th after sending a message to the artist to get the shirt done for me she is telling that my payments have not gone through. Later that day I received a notice that my order was cancelled - yet the amount is still missing from my card. Also, when trying to log on to your website in order to contact you all (AS IT SEEMS THIS WAS THE ONLY WAY) my account is blocked. **This is rather very frustrating and unfair to me as a customer. This was my second transaction with the website that I was very pleased about the first time around. I just need some answers:***. where is my money for the transaction that was cancelled by your site**. why was my account blocked?

GetHuman-shabpouk did not yet indicate what Etsy.com should do to make this right.

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Etsy.com

Customer service issue
Reported by GetHuman-shabpouk
Jul 10th, 2018 - 4 years ago
Fixed
Seen by 2 customers so far
Similar issue to 1565 others
0 customers following this
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Timeline

GetHuman-shabpouk started working on this issue
Jul 10th, 2018 1:52pm
GetHuman-shabpouk indicated the issue is not fixed yet.
Jul 10th, 2018 11:21pm

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