I recently did an order using your website where I used my card and made a payment (Jun...

GetHuman-shabpouk's customer service issue with Etsy.com from July 2018

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Etsy.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-shabpouk will need to dig through the advice provided by Etsy.com, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-shabpouk can let us know if they help or not.
How Do I Change My Email Address on My Etsy Account?What Do I Do If I'm Missing My Etsy Order?How Do I Track an Order from Etsy?
If you don't see a guide here that matches the problem you are having, please see if Etsy.com has better answers for you: Etsy.com Help Center
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The issue in GetHuman-shabpouk's own words
I recently did an order using your website where I used my card and made a payment (June **th - transaction date) on June **th after sending a message to the artist to get the shirt done for me she is telling that my payments have not gone through. Later that day I received a notice that my order was cancelled - yet the amount is still missing from my card. Also, when trying to log on to your website in order to contact you all (AS IT SEEMS THIS WAS THE ONLY WAY) my account is blocked. **This is rather very frustrating and unfair to me as a customer. This was my second transaction with the website that I was very pleased about the first time around. I just need some answers:***. where is my money for the transaction that was cancelled by your site**. why was my account blocked?

GetHuman-shabpouk did not yet indicate what Etsy.com should do to make this right.

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****o, I recently ordered a controler from your website and did not receive it...Credit card has been stolen and has been used on your website to purchase with st...dear team**i want to open etsy.com account and i want to sell my products on etsy...I recently made a purchase using Etsy and the pants didn’t fit! I’ve sent the pan...I have recently made an order in the month of may regarding a ****pment of a best...I have a charge from Etsy.com on my credit card which I do not recognize. Chase bank...
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Etsy.com

Customer service issue
Reported by GetHuman-shabpouk
Jul 10th, 2018 - 4 years ago
I have an issue with Etsy.com too
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GetHuman-shabpouk started working on this issue
Jul 10th, 2018 1:52pm
GetHuman-shabpouk indicated the issue is not fixed yet.
Jul 10th, 2018 11:21pm

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