I keep trying to get thru to get tell you what happened and I get cut off. I purchased...

GetHuman-vickijs's customer service issue with Etsy.com from June 2018

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I keep trying to get thru to get tell you what happened and I get cut off. I purchased * pairs of tbe of the same earrings * for $*** and * for $*** because after I ordered the *st pair I got my account cancelled and I was afraid I wouldn't get my earrings so I ordered a second pair under my girlfriend's email. May **th both pairs were charged to my account. I asked for the second pair to be cancelled and you charged me for * pairs and I only received *pair and I can't get credit back to my bank account for the second pair that I never received!! I am very upset over this incident. My phone * is ***-***-**** and my email address is V*****@***.com please help me to resolve this as I can't seem to get it resolved
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Etsy.com

Customer service issue
Reported by GetHuman-vickijs
Jun 15th, 2018 - 9 mons ago
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GetHuman-vickijs started working on this issue
Jun 15th, 2018 12:10am