I ordered a bed back in January for I believe $*,***. About a month ago I received half...
GetHuman-signesmo's customer service issue with Etsy.com from June 2018
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I ordered a bed back in January for I believe $*,***. About a month ago I received half of the bed. When I did get these boxes, the shipping damaged a box. I emailed the gentleman just to let him know. (My thought: I want to let him know in case there was an issue when we put the bed together. I should have explained this to him. He is actually located in France so there is a language barrier. He thought that he would need to rebuild the section again. So after not hearing from him for a few weeks, I messaged him again wondering where the other boxes were at. He explained that he didn’t send them out because he thought he would have to rebuild those pieces. So then I did t hear back from him for a few weeks. Messaged him again. He said he couldn’t get anything out until after the Holiday (France Independence Day). So then I didn’t hear back again for two weeks or so. When he did finally get back to me, he said they had some huge storm which knocked out their internet for several days. So the last I heard from him is June *th. When I emailed him the last time, I think I received an auto message from Etsy telling me to contact him directly by phone. Well, a couple of issues with that and the biggest* I don’t speak French and he doesn’t speak English! So I REALLY need help from Etsy contacting him. Here is my other issue* if he does tell you guys that he can send it then that perfect! There is NO OTHER solution to this bed besides buying some generic bed that I don’t want to do but if I can’t get the rest of the bed in my hands by the end of this month (July ****), then I need my money back! If it would be easier for us to communicate by phone then please call me at (***)***-****
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