Thought it was fixed, but I still have still yet to see that they resent my order after about a week

GetHuman-engelshb's customer service issue with Etsy.com from June 2018

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The issue in GetHuman-engelshb's own words
I inquired before about a bolero that I ordered from Alexbridal. I paid $**.** for this bolero and when I reached out for help from Get a Human the first time because they weren’t answering, Alexbridal then reached out within the next ** hours stating that they sent the shipping tag to send it back and once I sent it back they would send the right one. I sent the bolero back on Monday and I tracked the package, it got to them on Tuesday. I then reached out to Alexbridal for them to resend the correct order, I have still yet to hear from them and they have yet to keep their word. I have not recievd an email or any kind of verification that they sent the correct order. So they still have my money and I still do not have my order.**Regards,*Holly Engels
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Etsy.com

Customer service issue
Reported by GetHuman-engelshb
Jun 7th, 2018 - 4 mons ago
I have an issue with Etsy.com too
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Seen by 8 customers so far
Similar issue to 315 others
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Timeline
GetHuman-engelshb started working on this issue
Jun 7th 7:33pm
GetHuman-engelshb confirmed the issue is fixed. Hooray!
Jun 11th 12:14pm
GetHuman-engelshb indicated the issue is not fixed yet.
Jun 17th 1:35am
GetHuman-engelshb indicated the issue is not fixed yet.
Jun 17th 1:37am
GetHuman-engelshb indicated the issue is not fixed yet.
Jun 17th 1:42am
GetHuman-engelshb indicated the issue is not fixed yet.
Jun 17th 1:43am
GetHuman-engelshb indicated the issue is not fixed yet.
Jun 17th 2:13am