I had ordered * - outdoor pillows from a vendor called "Crabby Chris" on ETSY and the o...

GetHuman-joliebel's customer service issue with Etsy.com from June 2018

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The issue in GetHuman-joliebel's own words
I had ordered * - outdoor pillows from a vendor called "Crabby Chris" on ETSY and the order was incorrect as they had a sewn flange edge. After immediately sending the pillows back we had some correspondence over time as to some changes to the order.*After we decided to proceed with the order, the vendor requested additional shipping from me, I just complied just to get the ball rolling.*Now she is not responding.*I have not received any merchandise nor a refund for the merchandise and or the additional shipping??*After many attempts in our communications, ETSY is stating this transaction has gone over the time frame and will not honor a refund.*This is legally considered FRAUD.*Even though you may be very careful ordering from "so called" valid vendors from ETSY, one snag and you many just lose all of your money... even if it's not you fault.*BEWARE: ETSY DOES NOT KEEP THEIR VENDORS HONEST.*Intending legal venues.*Sincerely, An Honest Buyer
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Etsy.com

Customer service issue
Reported by GetHuman-joliebel
Jun 5th, 2018 - a yr ago
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GetHuman-joliebel started working on this issue
Jun 5th, 2018 7:16am