I got an email from Etsy saying that someone made a purchase in California under my nam...

GetHuman-duygo's customer service issue with Etsy.com from June 2018

Help with my Etsy.com issue
I got an email from Etsy saying that someone made a purchase in California under my name where I live in New York. I do not have an Etsy account but somehow somebody used my credit card information and bought some item from this website. I would like to cancel this transaction. *This is the order number for the purchase that is been made on June *, ****. ( ***********)**Thank you,*Burhanettin Gorur
I trust that Etsy.com will make this right and come up with a resolution that is fair.
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Etsy.com

Customer service issue
Reported by GetHuman-duygo
Jun 5th, 2018 - 17d ago
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Fixed
Seen by 2 customers so far
Similar issue to 614 others
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Timeline
GetHuman-duygo started working on this issue
Jun 5th 4:03am
GetHuman-duygo indicated the issue is not fixed yet.
Jun 5th 5:18am