I ordered a product, have not received it and cannot seem to get a resolution!

GetHuman-myrahigh's customer service issue with Etsy.com from May 2018

Help with my Etsy.com issue
The issue in GetHuman-myrahigh's own words
Get the downloaded product! ... I placed an order and was supposed to receive it as a download. Where do I go to receive this? Will it be sent to my email address? If so, my email has changed from what is shown on your site. Please advise ASAP.
I can’t find anyone to TALK to to get this resolved!
Either my downloadable pattern sent to me at *****@***.com or order cancelled and money refunded!
Off and on for a few years!
Looked for contact phone number to no avail!
I have an issue with Etsy.com too
How GetHuman-myrahigh fixed the problem
We are waiting for GetHuman-myrahigh to fix the problem and share the solution with the rest of us customers.
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Etsy.com

Moon, star and cloud downloadable pattern.
Customer service issue
Reported by GetHuman-myrahigh
May 27th, 2018 - 6 mons ago
I have an issue with Etsy.com too
Fixed
Seen by 14 customers so far
Similar issue to 354 others
0 customers following this
Items needed
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Timeline
GetHuman-myrahigh started working on this issue
May 27th 12:07am
GetHuman-myrahigh indicated the issue is not fixed yet.
May 27th 11:41am
GetHuman-myrahigh indicated the issue is not fixed yet.
May 28th 5:03pm
GetHuman-myrahigh indicated the issue is not fixed yet.
May 28th 5:09pm
GetHuman-myrahigh indicated the issue is not fixed yet.
May 30th 6:25pm
GetHuman-myrahigh indicated the issue is not fixed yet.
May 30th 6:35pm
GetHuman-myrahigh indicated the issue is not fixed yet.
May 30th 8:00pm
GetHuman-myrahigh indicated the issue is not fixed yet.
Jun 2nd 11:26am
GetHuman-myrahigh indicated the issue is not fixed yet.
Jun 5th 11:39am
GetHuman-myrahigh indicated the issue is not fixed yet.
Jun 10th 3:39pm