I sold a customer a ring for $***. IT go lost in the mail.*So I sent her another. She...

GetHuman-candyrsh's customer service issue with Etsy.com from May 2018

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I sold a customer a ring for $***. IT go lost in the mail.*So I sent her another. She did get it and left me a bad review. Then she said that she took the stone to a jeweler and they said it wasn't real. I told her, jewelers are not always gemologist and once my customers took their to a professional gemologist, it was verified as being genuine. *Her review was very short on words and even I did not know what the issue was. *I also, made the shipping issue right by sending her another ring and I have never been refunded my $***. for it getting lost....I am the one that should be upset and now I have double trouble because she gave me a very low star rating and vague review. *I only ask is that this whole thing be taken off my review since none have been any fault of mine. I did try and explan to this customer that she needs to take her ring and have a real gemologist look at the stone for her. IT will cost, but if she wants to know, that is the way to do it.*Please help me...this is my business and I can not afford to have a low rating review. And since it is not my fault and I did send her a second ring, I am the one that is out a ring and*or the money...since USPS has not contacted me and I can not get anything out of them either.*I did tell this customer as well, that if she was in doubt she could have sent this ring back for a full refund.
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Customer service issue
Reported by GetHuman-candyrsh
May 17th, 2018 - 10 mons ago
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May 17th, 2018 9:23pm