I ordered Order No. **********. They sent the wrong thing. But I could not find my or...

GetHuman-cleoandr's customer service issue with Etsy.com from May 2018

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The issue in GetHuman-cleoandr's own words
I ordered Order No. **********. They sent the wrong thing. But I could not find my order under my account. They sent purple, plastic beads instead of the sky blue glass pieces. Purple plastic is ugly. But I need this by the first of June, ****!!! That's why I ordered it early, to make sure it was here on time. I already emailed the company. I want to get "Pet Mini Aquarium Kit with Glass Candy Jar with Marimo Ball Aquarium with Sea Blue Gravel Sea Fan Tiny Seashells Romantic Lover Gifts Desk Decoration". That is what I ordered on ******. What I would like is for you to assure me that they won't send me the wrong item again, then I want you to send me the CORRECT item to be received at my address by June *, ****. Thank you, Joel Thibodeaux, ***** Sandringham Ave., Baton Rouge, LA *****. *****@***.com
I tried to answer Get Human, but I can't get any answers. I asked for a call an hour and a half ago, and that never happened. This is so confusing. I can't talk to anyone.
Probably just a refund of $**.**.
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Etsy.com

Customer service issue
Reported by GetHuman-cleoandr
May 18th, 2018 - 10 mons ago
I have an issue with Etsy.com too
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Seen by 5 customers so far
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GetHuman-cleoandr started working on this issue
May 18th, 2018 12:33am
GetHuman-cleoandr indicated the issue is not fixed yet.
May 18th, 2018 2:20am
GetHuman-cleoandr indicated the issue is not fixed yet.
May 18th, 2018 2:23am