I imagine when you are promised a refund of fee's and are told two days later by anothe...

GetHuman3354925's customer service issue with Etihad Airways from August 2019

Help with my Etihad Airways issue
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The issue in GetHuman3354925's own words
I imagine when you are promised a refund of fee's and are told two days later by another Etihad agent for the same company but a different location.*that there will be no refund.*and then they do not put you back in contact with the agent who misled you, it is against the law according to the rules followed by the EU on flights either leaving or going to the EU.*it is stated that these actions are against their rules and any company breaking these rules will be taken action against.* my bank (I paid by credit card) has now took all the details and is checking, as they can refund all fee's and*take action against any company concerned. so maybe as the bank's credit card was used , there is a good chance that a responsible company will now sort this out, and maybe warn others of these underhand practice's used by staff Etihad.

GetHuman3354925 did not yet indicate what Etihad Airways should do to make this right.

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How Do I Check into My Etihad Airways Flight?What Is Etihad's Excess Baggage Allowance?How Do I Change My Flight with Etihad Airways?
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Etihad Airways

Customer service issue
Reported by GetHuman3354925
Aug 2nd, 2019 - 3 years ago
Not resolved
Seen by 17 customers so far
Similar issue to 1481 others
0 customers following this

Timeline

GetHuman3354925 started working on this issue
Aug 2nd, 2019 10:40am
GetHuman3354925 indicated the issue is not fixed yet.
Aug 2nd, 2019 10:40am

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