ISS: CUSTOMER HAS BEEN REQUESTING REFUND. ISSUE ARISE WHEN CUSTOMER EXCHANGED DIRECTLY...

GetHuman-wartis's customer service issue with Etihad Airways from May 2018

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The issue in GetHuman-wartis's own words
ISS: CUSTOMER HAS BEEN REQUESTING REFUND. ISSUE ARISE WHEN CUSTOMER EXCHANGED DIRECTLY WITH ETIHAD. RES: ETIHAD TOOK CONTROL . AGENTS ATTEMPTED TO REQS REFUND AND TKT CANNOT BE FOUND. PER ETIHAD RFND NEEDS TO BE PROCESSED FROM OUR END EVENTHOUGH THEY HAVE ALREADY TAKEN OVER. RESL: CONTACTED AMADEUS TECH* GDS SUPPORT SW JET-ANONG FR BANKOK AND C*NFIRMED ERROR WAS BEING TRANSMITTED FROM EY " EY TKT: TKT NUMBER NOT FOUND WHEN WE ATTEMPT TO PULL UP TKT. GDS OPENED INCIDENT ********* TURN AROUND TIME NOT DEFINITIVE AS WE WILL BE WAITING FOR EY TECH SUPPORT TO REPLY BACK RE: ERROR SHOWING WHEN REDISPLAYING TKT. WILL REACH OUT TO CUSTOMER ONCE INCIDENT REPORT HAS BEEN ACKNOWLEDGED BY EY. LAST*KALCANTARA
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Etihad Airways

Customer service issue
Reported by GetHuman-wartis
May 21st, 2018 - 6 mons ago
I have an issue with Etihad Airways too
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Seen by 3 customers so far
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Items needed
Name on the ticket
Booking reference
Billing address
Email address on the account
Frequent Flyer number (if applicable)
Timeline
GetHuman-wartis started working on this issue
May 21st 4:10am