Can not log into my account at all - since August *th I get a screen to call their...

GetHuman-bob_carl's customer service issue with Equifax from August 2020

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The issue in GetHuman-bob_carl's own words
log into my account ... Can not log into my account at all - since August *th I get a screen to call their ***-***-**** number. They have my account but do not accept the password, cannot create a new account since they know about me and keep getting the useless help screen**Have made three attempts with their help desk and get the same excuses**** - system issue help desk cannot solve it- someone in IT will e-mail you when resolved - they did provide information about how to dispute an entry***** - useless rep told me the system was not available due to upgrades to call back in ** - ** minutes***** - first call I was disconnected from the rep during talking about the issue - went to their survey***** - second call - told system was having upgrades - mentioned that was last week's excuse - then system was having issues with password resetting - waiting since *:** (now *:**) to talk to someone else other than the help desk**Need the password reset feature to work - on their site or a rep to manually reset the password
password needs to be reset and*or intrusion records need to be removed.
ability to reset my password and log into my account
account is more than a year ole
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Equifax

my.equifax.com
Customer service issue
Reported by GetHuman-bob_carl
Aug 20th, 2020 - 2 months ago
Not resolved
Seen by 8 customers so far
Similar issue to 1158 others
0 customers following this

Timeline

GetHuman-bob_carl started working on this issue
Aug 20th 1:52pm
GetHuman-bob_carl indicated the issue is not fixed yet.
Aug 20th 8:53pm
GetHuman-bob_carl indicated the issue is not fixed yet.
Aug 20th 8:54pm

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