I signed up for a Best Buy credit card and made a purchase. When Best Buy sent the fir...

GetHuman2615625's Disputes issue with Equifax from March 2019

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The issue in GetHuman2615625's own words
I signed up for a Best Buy credit card and made a purchase. When Best Buy sent the first bill they did not send it to my PO Box so I did not receive it . They sent another bill to the same place but not to me and my PO Box . Again I had no idea of the bill because I never received it . I believe I received a phone call from Best Buy and was shocked to hear that I had a delinquent bill . Through our communication we had realized what the problem was and resolved the mailing address issue the customer service rep indicated that she would waive the late fee due to the mixup . The late fee was never waved and continue to carry as a balance . I called them numerous times to resolve what they said they were going to resolve and they hadn’t . They then removed the fee and assured me it was their error. I still asked to have the card cancelled and they said they would.I went in today to check my credit report which I haven’t checked in a while and noticed it had gone down after further research I found that the Best Buy card had canceled me as a user as opposed to canceling the card like I had requested them to do because of their incompetence mixup . Could you please help me with resolving this issue .

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Disputes issue
Reported by GetHuman2615625
Mar 28th, 2019 - 3 years ago
Seen by 9 customers so far
Similar issue to 3043 others
0 customers following this
Items needed
Account holder name
Billing address
Last 4 of SSN
Email on account
Phone number


GetHuman2615625 started working on this issue
Mar 28th, 2019 11:44am
GetHuman2615625 indicated the issue is not fixed yet.
Mar 31st, 2019 3:42pm

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