I signed up for a Best Buy credit card and made a purchase. When Best Buy sent the fir...

GetHuman2615625's Disputes issue with Equifax from March 2019

Help with my Equifax issue
Top Tip from another customer
If you are trying dispute charges that were made against you or trying to a get a refund from Priceline then click here https://priceline.custhelp.com/app/chat/chat_launch_help/.
The issue in GetHuman2615625's own words
I signed up for a Best Buy credit card and made a purchase. When Best Buy sent the first bill they did not send it to my PO Box so I did not receive it . They sent another bill to the same place but not to me and my PO Box . Again I had no idea of the bill because I never received it . I believe I received a phone call from Best Buy and was shocked to hear that I had a delinquent bill . Through our communication we had realized what the problem was and resolved the mailing address issue the customer service rep indicated that she would waive the late fee due to the mixup . The late fee was never waved and continue to carry as a balance . I called them numerous times to resolve what they said they were going to resolve and they hadn’t . They then removed the fee and assured me it was their error. I still asked to have the card cancelled and they said they would.I went in today to check my credit report which I haven’t checked in a while and noticed it had gone down after further research I found that the Best Buy card had canceled me as a user as opposed to canceling the card like I had requested them to do because of their incompetence mixup . Could you please help me with resolving this issue .
GetHuman2615625 did not yet indicate what Equifax should do to make this right.
I have an issue with Equifax too
How GetHuman2615625 fixed the problem
We are waiting for GetHuman2615625 to fix the problem and share the solution with the rest of us customers.
Please help with my Equifax issue
Do you have a customer issue as well?
We can help you get Equifax's attention and get better help faster. Tap below to get started.
Having Equifax issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Equifax

Disputes issue
Reported by GetHuman2615625
Mar 28th, 2019 - 22d ago
I have an issue with Equifax too
Fixed
Seen by 7 customers so far
Similar issue to 3043 others
0 customers following this
Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Email on account
Phone number
Timeline
GetHuman2615625 started working on this issue
Mar 28th 11:44am
GetHuman2615625 indicated the issue is not fixed yet.
Mar 31st 3:42pm