I called your phone line number and spoke with a live person. He put me through a leg...

GetHuman-ronkervi's customer service issue with Equifax from February 2019

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If you are looking to freeze your credit or account with Equifax then you can follow this link https://www.freeze.equifax.com/Freeze/jsp/SFF_PersonalIDInfo.jsp from there just follow the prompt. You will need to fill out the form and continue to click through the form the continue submitting the freeze on your account.
The issue in GetHuman-ronkervi's own words
I called your phone line number and spoke with a live person. He put me through a legal type investigatory procedure and and asked me my social number, date of birth , mailing address along with did i have any bank loans or cars financed. I told him all the information and he refused to put a freeze on my credit. I have placed freezes on my credit today with experian and transunion overr the phone with the same information. I do not understand why your comapny wants to be such **** ants and not help me over the phone. But then again I dont understand why you would drop my credit score by ** points from Jan to feb this year without any adverse activity on my report. I told your rep over the phone that if I experienced fraud on my account because of this refusal to freeze my account I would hold your company responsible.
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Equifax

Customer service issue
Reported by GetHuman-ronkervi
Feb 6th, 2019 - 4 mons ago
I have an issue with Equifax too
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Seen by 2 customers so far
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