my name is Rafael Santiago, and I live on Haines City Florida *****. on January * of th...

GetHuman1914869's customer service issue with Equifax from January 2019

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Tip from another customer
If you are looking to freeze your credit or account with Equifax then you can follow this link https://www.freeze.equifax.com/Freeze/jsp/SFF_PersonalIDInfo.jsp from there just follow the prompt. You will need to fill out the form and continue to click through the form the continue submitting the freeze on your account.
The issue in GetHuman1914869's own words
my name is Rafael Santiago, and I live on Haines City Florida *****. on January * of this new year. I try to call for pizza and I was decline twice. I knew it should be ***.** dollars in that account. when I check the account it have a balance of ***.** dollars. and someone went to different stores to buy food and make a deposit for $*,***.**. I pass by the bank (Bank of America) and they told me that someone went there and had a driver license just like my and make a deposit and change the addresses, phone * and request a new check card because he never received the one that I have. they start an investigation. I went to the police and report it and they start there on investigation. I need my credit record to be put on freeze. can you help?
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Equifax

Customer service issue
Reported by GetHuman1914869
Jan 7th, 2019 - a mon ago
I have an issue with Equifax too
Not resolved
Seen by 2 customers so far
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Timeline
GetHuman1914869 started working on this issue
Jan 7th 4:13pm