While on a telephone call to put a security freeze on my wife's credit report, the comp...
GetHuman861157's customer service issue with Equifax from July 2018
Help with my Equifax issue
The issue in GetHuman861157's own words
While on a telephone call to put a security freeze on my wife's credit report, the computer hung up after giving me only the first * digits of the pin number and did not give me a confirmation code number. The credit security freeze is in place.*The request was made ******, in the morning PDT. Your computer system would not move beyond the first screen when I tried it on ****** PM PDT and for my wife on ****** AM PDT. We only received the first * digits of her pin "**". *We have also put security credit freezes on our Experian and Transunion accounts without any problems. Please e-mail me my wife's complete ** digit pin number and confirmation number. Our e-mail is JT*****@***.com . My wife's name is Lois A. Tucker, SS* ***-**-****, Date of Birth **********, Home address **** Bellmead Dr., Huntington Beach, CA *****. Our home telephone number is *** ***-**** if you need to speak to us. Your assistence would be greatly appreciated. Thank you , John D. Tucker.
GetHuman861157 did not yet indicate what Equifax should do to make this right.
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How GetHuman861157 fixed the problem
I used your suggested telephone number and had a short wait for a human. He will send the complete PIN number via U.S. Mail and gave us the confirmation number. PIN should arrive in *-** business days. Thanks for your offer of help and information.
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