While on a telephone call to put a security freeze on my wife's credit report, the comp...

GetHuman861157's customer service issue with Equifax from July 2018

Help with my Equifax issue
The issue in GetHuman861157's own words
While on a telephone call to put a security freeze on my wife's credit report, the computer hung up after giving me only the first * digits of the pin number and did not give me a confirmation code number. The credit security freeze is in place.*The request was made ******, in the morning PDT. Your computer system would not move beyond the first screen when I tried it on ****** PM PDT and for my wife on ****** AM PDT. We only received the first * digits of her pin "**". *We have also put security credit freezes on our Experian and Transunion accounts without any problems. Please e-mail me my wife's complete ** digit pin number and confirmation number. Our e-mail is JT*****@***.com . My wife's name is Lois A. Tucker, SS* ***-**-****, Date of Birth **********, Home address **** Bellmead Dr., Huntington Beach, CA *****. Our home telephone number is *** ***-**** if you need to speak to us. Your assistence would be greatly appreciated. Thank you , John D. Tucker.

GetHuman861157 did not yet indicate what Equifax should do to make this right.

How GetHuman861157 fixed the problem
I used your suggested telephone number and had a short wait for a human. He will send the complete PIN number via U.S. Mail and gave us the confirmation number. PIN should arrive in *-** business days. Thanks for your offer of help and information.
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Customer service issue
Reported by GetHuman861157
Jul 8th, 2018 - 5 years ago
GetHuman861157 shared how to fix
Seen by 17 customers so far
Similar issue to 981 others
0 customers following this
Items needed
Account holder name
Billing address
Last 4 of SSN
Email on account
Phone number


GetHuman861157 started working on this issue
Jul 8th, 2018 9:54pm
GetHuman861157 indicated the issue is not fixed yet.
Jul 9th, 2018 1:38am
GetHuman861157 confirmed the issue is fixed. Hooray!
Jul 10th, 2018 3:00am
GetHuman861157 confirmed the issue is fixed. Hooray!
Jul 11th, 2018 11:50pm