When I tried to have a security freeze lifted,Equifax says my ** digit pin number is in...

GetHuman-barrycf's customer service issue with Equifax from June 2018

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Help with my Equifax issue
Before contacting them, items GetHuman-barrycf may need:
Account holder name, Billing address, DOB, Last 4 of SSN, Email on account, and Phone number
GetHuman-barrycf's next move: have a Equifax rep call.
Always use the GetHuman Phone tocall Equifax. We wait on hold and get a rep on the line for you faster and for free!
Tip from another customer
Without your Freeze PIN you will only be able to lift the freeze by writing in. If you have it, you should be able to do this process online using the link provided https://www.freeze.equifax.com/Freeze/jsp/SFF_PersonalIDInfo.jsp. The link will be a form you will submit to Equifax that will allow you to unfreeze your credit. The process should be short but make sure you fill all the correct information about yourself
The issue and preferred resolution, in GetHuman-barrycf's own words:
When I tried to have a security freeze lifted,Equifax says my ** digit pin number is incorrect even though I'm reading it right off their letter.
I trust that Equifax will make this right and come up with a resolution that is fair.
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Equifax

Customer service issue
Reported by GetHuman-barrycf
Jun 25th, 2018 - 2 mons ago
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Seen by 5 customers so far
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GetHuman-barrycf started working on this issue
Jun 25th 2:22pm