I wish to unfreeze my credit file

GetHuman-tbenton's customer service issue with Equifax from June 2018

Help with my Equifax issue
Tip from another customer
Without your Freeze PIN you will only be able to lift the freeze by writing in. If you have it, you should be able to do this process online using the link provided https://www.freeze.equifax.com/Freeze/jsp/SFF_PersonalIDInfo.jsp. The link will be a form you will submit to Equifax that will allow you to unfreeze your credit. The process should be short but make sure you fill all the correct information about yourself
The issue in GetHuman-tbenton's own words
The problem: I wish to unfreeze my credit file
GetHuman-tbenton did not yet indicate what Equifax should do to make this right.
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Equifax

Customer service issue
Reported by GetHuman-tbenton
Jun 4th, 2018 - 6 mons ago
I have an issue with Equifax too
Fixed
Seen by 5 customers so far
Similar issue to 504 others
0 customers following this
Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Email on account
Phone number
Timeline
GetHuman-tbenton started working on this issue
Jun 4th 4:39pm
GetHuman-tbenton indicated the issue is not fixed yet.
Jun 4th 8:45pm