My current WF**** all-in-one printer was purchased in Jan ****. Last week it suddenly...

GetHuman5319133's customer service issue with Epson from October 2020

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The issue in GetHuman5319133's own words
My current WF**** all-in-one printer was purchased in Jan ****. Last week it suddenly developed a scanner error code which shutdown the entire device. Your customer service Dept suggested I take it to a certified Epson repair store, which I did last Saturday. The scanner error is resulting from a bad main logic board which costs more to repair than purchasing a new printer. Needless to say, I am dismayed that I was only able to get *.* years of use from this printer that is used in a one-person home office.**I am considering the new **** for purchase, but the price in all places that I’ve researched appears to be $***. I’m requesting a discount from you on this printer that can be applied wherever I can get it delivered the fastest.**Please advise.**Kimberly Santiago

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Epson

Customer service issue
Reported by GetHuman5319133
Oct 1st, 2020 - 2 years ago
Not resolved
Seen by 31 customers so far
Similar issue to 847 others
0 customers following this

Timeline

GetHuman5319133 started working on this issue
Oct 1st, 2020 1:07am