Greetings...** or * months ago I called your tech support for assistance getting my hp...

GetHuman2148347's customer service issue with Epson from February 2019

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The issue in GetHuman2148347's own words
Greetings...** or * months ago I called your tech support for assistance getting my hp laptop to send audio through to my Epson projector speakers. *(By the way, It is a Power Lite, but NOT a **C...I don't remember the model, and I'm away on a cruise ship.)*It wasn't easy, but the agent succeeded and my presentation was a success. Thank you. However, My laptop no longer recognizes its onboard speakers or the headphone jacks. When I access the audio settings, the only device listed in the drop-down box as an audio device is "EPSON Projector UD Audio Device". *Now, I am away on an **-day cruise. I don't have my Epson projector with me. I can't get any sound output from my laptop. *Also, I don't have telephone access. (Although my wife does have WhatsApp working)*I would really appreciate it if someone who understands this could get into my computer and fix it. But you'll need to contact me by email to coordinate a time. It would also be very helpful if there were a chat we could use to communicate.*I believe you have me as *****@***.com, but it may be *****@***.com, both of which I monitor, or it could be as one of the following emails, which I no longer monitor: *****@***.com or *****@***.com. My name is Chuck *or Charles* Gelpey.**Please help! I need to get the sound working asap. Thank you.
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Epson

Customer service issue
Reported by GetHuman2148347
Feb 15th, 2019 - 8 mons ago
I have an issue with Epson too
Not resolved
Seen by 16 customers so far
Similar issue to 1286 others
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Timeline
GetHuman2148347 started working on this issue
Feb 15th 7:24pm
GetHuman2148347 shared this issue with others over email
Feb 15th 7:27pm