The *** *** **** tech support line told me my printer was working fine but I needed to...

GetHuman1977883's customer service issue with Epson from January 2019

Help with my Epson issue
The issue in GetHuman1977883's own words
The *** *** **** tech support line told me my printer was working fine but I needed to buy $*** worth of "service" to get my computer to work correctly. EPSON better wake up to what is going on. The company should have at least one number to call to express concerns about tech support.
GetHuman1977883 did not yet indicate what Epson should do to make this right.
I have an issue with Epson too
How GetHuman1977883 fixed the problem
I called a local reputable computer shop that told me to try to copy on my printer. It did not work but proved the point that my computer had nothing to do with the problem. (copying is a stand alone procedure). His suggestion was to run through the printer head cleaning process as my printer head may have dried up from lack of use. After running through the cycle * times I have the printer working properly. If Epson doesn't know their own tech people are scamming customers then they are asleep at the wheel or JUST DON'T CARE.
Please help with my Epson issue
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Epson

Customer service issue
Reported by GetHuman1977883
Jan 16th, 2019 - 9 mons ago
I have an issue with Epson too
Fixed
GetHuman1977883 shared how to fix
Seen by 9 customers so far
Similar issue to 1075 others
0 customers following this
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Timeline
GetHuman1977883 started working on this issue
Jan 16th 7:02pm
GetHuman1977883 confirmed the issue is fixed. Hooray!
Jan 16th 7:06pm