The *** *** **** tech support line told me my printer was working fine but I needed to...
GetHuman1977883's customer service issue with Epson from January 2019
Help with my Epson issue
The issue in GetHuman1977883's own words
The *** *** **** tech support line told me my printer was working fine but I needed to buy $*** worth of "service" to get my computer to work correctly. EPSON better wake up to what is going on. The company should have at least one number to call to express concerns about tech support.
GetHuman1977883 did not yet indicate what Epson should do to make this right.
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How GetHuman1977883 fixed the problem
I called a local reputable computer shop that told me to try to copy on my printer. It did not work but proved the point that my computer had nothing to do with the problem. (copying is a stand alone procedure). His suggestion was to run through the printer head cleaning process as my printer head may have dried up from lack of use. After running through the cycle * times I have the printer working properly. If Epson doesn't know their own tech people are scamming customers then they are asleep at the wheel or JUST DON'T CARE.
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