I just downloaded a firmware update. Now my printer will not recognize * of the cartrid...
GetHuman-choodri's customer service issue with Epson from June 2018
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The issue in GetHuman-choodri's own words
I just downloaded a firmware update. Now my printer will not recognize * of the cartridges I installed about a month ago because they are not Epson brand. They had been working just fine. I am also forced to throw away the unopened ones.**I will soon buy a replacement printer which will probably also force me to use their horribly overpriced ink, but you can bet it won't be an Epson brand. Nor will any other electronic device I buy be Sony*Epson. I hope everyone who falls victim to this scam has the same reaction. And until I replace this POS Epson printer any ink I buy will NOT come from the Epson website. Speaking of their website, I just tried to send this message. The website just spins, even though everything appears to e properly filled out. **I would like to use whatever ink I want in my printer.
GetHuman-choodri did not yet indicate what Epson should do to make this right.
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