I just downloaded a firmware update. Now my printer will not recognize * of the cartrid...

GetHuman-choodri's customer service issue with Epson from June 2018

Help with my Epson issue
The issue in GetHuman-choodri's own words
I just downloaded a firmware update. Now my printer will not recognize * of the cartridges I installed about a month ago because they are not Epson brand. They had been working just fine. I am also forced to throw away the unopened ones.**I will soon buy a replacement printer which will probably also force me to use their horribly overpriced ink, but you can bet it won't be an Epson brand. Nor will any other electronic device I buy be Sony*Epson. I hope everyone who falls victim to this scam has the same reaction. And until I replace this POS Epson printer any ink I buy will NOT come from the Epson website. Speaking of their website, I just tried to send this message. The website just spins, even though everything appears to e properly filled out. **I would like to use whatever ink I want in my printer.
GetHuman-choodri did not yet indicate what Epson should do to make this right.
I have an issue with Epson too
How GetHuman-choodri fixed the problem
We are waiting for GetHuman-choodri to fix the problem and share the solution with the rest of us customers.
Please help with my Epson issue
Do you have a customer issue as well?
We can help you get Epson's attention and get better help faster. Tap below to get started.
Having Epson issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Epson email you?
This email address isn't valid

Epson

Customer service issue
Reported by GetHuman-choodri
Jun 26th, 2018 - 6 mons ago
I have an issue with Epson too
Fixed
Seen by 5 customers so far
Similar issue to 135 others
0 customers following this
Items needed
Where was the item purchased
Order number (if applicable)
Billing address
Timeline
GetHuman-choodri started working on this issue
Jun 26th 12:37am
GetHuman-choodri shared this issue with friends on Facebook
Jun 26th 12:39am
GetHuman-choodri indicated the issue is not fixed yet.
Jun 26th 12:40am
GetHuman-choodri indicated the issue is not fixed yet.
Jun 26th 2:00am