Why is it check marked fixed, it is not!

GetHuman883247's customer service issue with Epic War LLC from July 2018

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The issue in GetHuman883247's own words
Log in, play the game ... Describe my issue, I log into Mobile Strike, the game comes up (or login page), the game is clearly running. I see it. But my tablet tells me I have no internet connection. How can this be if the game is right there behind a window saying no internet connection try again later when you have connection.*Now, I have have tried most everything I know, not going list because its a long list. I will say, I did the basics, deleted app reinstalled app numerous times, changed WiFi from two different cellular accounts to a land based account still same results. *Now let me just say that evey thing else works I'm making this report on the tablet in question.*I'm at my wits end I do not know how to proceed please help I just want to play my game.*Oh I did a factory reset, thought that did the trick but it only worked for an hour or so then back to no connection....
No internet connection. Bull!
Just fix no internet connection issue
Almost two years. I expected the problem to be fixed by now, its been over a week!
To much to list here.
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Epic War LLC

Mobile Strike
Customer service issue
Reported by GetHuman883247
Jul 15th, 2018 - 3 years ago
Fixed
Seen by 21 customers so far
Similar issue to 72 others
0 customers following this
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Game Name
Platform(Console Type)
GamerTag(Username or PSN ID)
Name of Account Holder

Timeline

GetHuman883247 started working on this issue
Jul 15th, 2018 7:06pm
GetHuman883247 indicated the issue is not fixed yet.
Jul 15th, 2018 8:35pm
GetHuman883247 indicated the issue is not fixed yet.
Jul 15th, 2018 8:45pm
GetHuman883247 indicated the issue is not fixed yet.
Jul 15th, 2018 8:56pm
GetHuman883247 indicated the issue is not fixed yet.
Jul 20th, 2018 5:39pm
GetHuman883247 indicated the issue is not fixed yet.
Jul 21st, 2018 8:16pm
GetHuman883247 indicated the issue is not fixed yet.
Jul 21st, 2018 8:17pm