Epic Games Customer Service Issues

My son's Xbox is broken, and I'm attempting to access his Fortnite account, HenDogg903. I've tried every email I can recall, but none seem to be associated with the account. I got him a Nintendo Switch and wish to transfer his old account onto it due to all his skins and around [redacted] V-Bucks. If I can discover the email linked to the account, I should be able to regain access since I typically use the same passwords for everything. Unfortunately, I'm unsure which email I utilized when I initially signed him up. I believe it was sometime around Christmas [redacted] when the account was created.

Hello, I have multiple Epic accounts associated with my emails [redacted] and [redacted] My Fortnite username is bananabboxla, but I cannot locate this account. I only find the account mattewxl linked to [redacted], which is not the bananabboxla account. Would it be possible to provide my Fortnite account code to assist in resolving this issue? I appreciate any help as I would like to transfer the account (used by my son) to the PS5. Thank you and happy holidays.

Hello, I am seeking urgent assistance with a complex issue. Recently, there have been unauthorized purchases made through a PayPal account linked to my wife's mam, resulting in significant charges to my parents-in-law totaling £[redacted]. The purchases were related to a Fortnite account used by my son, who unknowingly made these transactions without realizing the impact. My wife's mother, who does not have a PlayStation and thought the emails were phishing scams, did not identify these charges until recently. The situation has caused immense stress as my in-laws are retired and rely on a fixed pension. I am reaching out to inquire whether refunds are possible due to the unauthorized use of the account outside of our household. Your immediate attention to this matter would be greatly appreciated. Thank you for your understanding. Simon Robson and Jenny Le Grove

Bonjour, Je ne parviens pas à retrouver mon mot de passe, ce qui m'empêche de le modifier. Lors de la création de mon compte, j'ai utilisé une adresse mail "Orange". Cependant, j'ai changé de fournisseur depuis lors et je n'ai plus accès à cette adresse mail. Mon compte existe depuis longtemps (environ 15 ans, je pense). J'ai en ma possession mon pseudonyme et mon identifiant de compte. Est-ce suffisant pour que vous puissiez me fournir à nouveau mon mot de passe ? Mieux encore, serait-il possible de modifier mon adresse mail afin que je puisse effectuer le changement de mot de passe moi-même ? Je vous remercie par avance pour votre réponse.

I noticed the January crew pack was released with the green arrow skin, but I missed getting it. I'm eager to know when it will be available again. I used to be a crew member, so I'm wondering if I need to be a current member to access the skin. I remember you mentioned that missed skins will return at a later date, and I really want the green arrow one. Thank you for looking into this.

I tried to add v-bucks to my son's account at [redacted] using the card number, intending to redeem them on PS4, but the only options available were for mobile or PC. I selected mobile, but now I'm unsure where the v-bucks ended up or how to access them.

I encountered a problem when trying to redeem a code from Nvidia. Everything was fine until I reached the "confirm" button. However, at that point, there was an issue with the code redemption. This code is a gift from Nvidia and it is set to expire tonight at midnight. I have contacted support about this matter and would appreciate assistance as soon as possible.

On December 22nd, I bought a Fortnite V-Bucks gift card for $19.99 as a Christmas gift for my special needs son, who enjoys playing the game. When he couldn't locate where to redeem the code on his PlayStation, I tried on my phone since I manage the account through my Gmail. Unfortunately, when I tried to redeem the code, it said it had already been used, but the V-Bucks aren't showing up on my son's account. Can someone assist me with this issue?

I recently created an Epic Games account for my son and added V-Bucks. I am currently attempting to link this account to his Switch account, which I manage through parental controls. After receiving an email with a link to authorize the connection, I followed the steps only to encounter a roadblock at the email/password screen. Despite entering my son's details, I received an error message stating the email address was already in use, which is indeed the case by my son, the very account I am trying to link! I also attempted to link the accounts through the Epic Games website by logging in, navigating to accounts, but was greeted with a message stating his account is already linked to a different Epic Games account, which is inaccurate.

I am experiencing great frustration not being able to call and speak with a representative, instead having to email to voice my concerns. I am currently attempting to link my Fortnite account from Nintendo Switch to PlayStation 5. I am wondering if it takes several days to complete this process as all my consoles are on the Epic website. When I try to link it on PlayStation 5, it shows that it's already linked to another account, presumably my Nintendo Switch. I have followed the instructions given, but I cannot figure it out. I am certain it's something simple that I am overlooking. Thank you, Melissa

I require assistance with my PlayStation Epic Games account zIayrr_rl. It indicates that parental consent is needed, but due to an error, I accidentally selected the wrong birth year, which caused a verification issue. Even though I am over 12 years old, I am stuck because the account is unnamed, and I lack the necessary credentials. I keep receiving a prompt to obtain parental permission to play 12+ games whenever I try to access Fortnite. The problem seems to be related to 2FA, which also led to unauthorized purchases in Rocket League and Fortnite. I am eager to resolve this by verifying the account with 2FA, but it requires deleting another linked Epic Games account. I am aware of my Epic Games account name and wish to delete the zIayrr Epic Games account to use the email address [redacted] for the unnamed Epic Games account on PlayStation.

Hello, my son received a V-Bucks gift card from his aunt this Christmas and he wants me to add it to his Nintendo Switch account. Since he's only 10, I set up the Nintendo account under my name and email. The V-Bucks are for Fortnite on Epic Games, but I'm not tech-savvy and struggled to figure it out. I tried adding the gift card to the Nintendo account but learned that I needed to create an Epic Games account first. I thought I could link the two accounts, but it didn't work. I made an Epic Games account under the username LazySwordfish300, but now I'm stuck. I want to help my son, so any assistance would be appreciated. Thank you, Mr. Moise

When I first created my account, I also bought some additional items without any problems. Suddenly, my credit card was denied without any explanation, and when I switched to my debit card, it worked for a while then stopped. I reached out to support, and they mentioned that the Marketplace was a separate entity and advised me to contact them. Confused, I've been emailing back and forth for weeks trying to resolve this. Despite being able to log in and see my account details, I'm being denied access to the Marketplace which is frustrating as I need to buy two things to complete my project. I just want to get this billing issue fixed quickly without all this back and forth. Please, someone contact me directly to help with this matter.

In [redacted], my Epic Games account was hacked and the email was changed. The original email linked to the account was [redacted] Although I cannot recall the email I used to create the account, I distinctly remember creating it on March 24, [redacted] when I linked my Xbox account. I have never made any purchases on Epic Games, so I do not have any invoice numbers. I have linked Twitch Prime to the account to receive skins. My original display name was DADE.G and the date of my last login is unknown. My Xbox account is connected to my Epic account under the name AndroidMaster67. I appreciate your response and apologize for any unanswered questions. I still have full access to the original email associated with the account, which is [redacted]

I need to verify my email account, but the listed email is outdated, an iCloud email which I created before having a proper one. I am unable to access the verification code as I no longer have access to the iCloud email due to forgetting the password and using a new phone. This prevents me from engaging in various activities like trading in Rocket League, enabling 2FA for gifting in Fortnite and Rocket League, progressing in story modes, or adding a payment method. I need a solution to change the email associated with my account. Account Name: Alex[redacted] Email: [redacted]

Good evening, I am reaching out regarding an issue with my Fortnite account. Last night, when I returned to my computer, I noticed that my account had been disconnected. Despite changing my password, upon logging in, I discovered that all my purchases, games, and friends list were missing. Struggling to start Fortnite, I attempted to reinstall it but faced difficulties. Upon returning from work today and trying to launch Fortnite, I saw that my nickname had been altered, leading me to suspect my account had been hacked. After researching my nickname online, I found my account listed for sale on a site in Russian, indicating it had been sold. I urgently seek assistance in recovering my account from this unfortunate situation.

Hello, I'm Alessandro Gigli. I'm trying to connect my son, Akira Jonathan Gigli's Epic Nintendo Switch Fortnite account with his PlayStation 4 Fortnite account. My son had created a Fortnite account with the username Akira12JG and a unique account number: 61467fee314c467794c48fa31a47d7db. However, when I try to log in with the Nintendo account, I find AKIJ12, and the Fortnite association for PlayStation 4 is empty, indicating it's a new account with no progress. The same issue arises when trying to log in with the Epic account using [redacted] due to family filters in place. Is it possible to merge the Nintendo Switch Fortnite account with the PlayStation 4 Fortnite account? Also, I'm concerned that when my son created the Fortnite account, the associated Gmail may have initially been set up without his correct age and later updated, causing his account to be blocked. My son was born on 22/01/[redacted]. Thank you in advance.

Hello, my account was hacked on January 24, [redacted], while I was in Creative mode. I have been attempting to regain access. The email linked to the account is [redacted], with the previous password being CohenDa@@21. The public IP address is [redacted].[redacted].[redacted].[redacted]. The hacking occurred between 2 pm and 3 pm Tasmania time. I have exhausted all efforts to recover the account. Your assistance in resolving this matter would be greatly appreciated. Thank you.

Hello, my name is Eric, and I would like to reactivate my account because I lost the password and cannot log in. The account name is "Eric[redacted]11xd." I believe it has not been accessed for over two years. I used to play Fortnite on my Apple iPad, but due to Fortnite services being removed from Apple, I cannot access my account. I can provide evidence that I am the true owner of this account, such as contacting the friend who introduced me to the game or showing saved images from the iPad I used for playing. I hope you can assist me. In the meantime, you can check out my TikTok account, " @roblox_brother123." If you scroll down, you will find many videos showcasing my account. One video specifically shows most, if not all, of the outfits I owned, confirming my ownership.

I'm looking to update my account email to [redacted] from [redacted] Due to personal reasons, I can't access my current email to verify through social security codes. My gamer tag is SPENCER XI and my current email/username is [redacted] The password for my account is May142010. Thanks, S.W.