Epic Games Customer Service Issues

Hello, I haven't played Fortnite for a long time and recently tried to log in on my PC to see if the experience would be better compared to Xbox. I attempted to change my old email to a more current one. After verifying the new email, I encountered a login issue. My current email is "[redacted]". Despite the change, I couldn't log in successfully. I discovered that the system showed my email as "[redacted]", which does not exist. I am now unable to merge accounts or correct the email. I am concerned about losing my progress and purchases in the game. If there is a way to resolve this situation and move all my data to "[redacted]", I would greatly appreciate the assistance. Thank you for your support.

Good afternoon! I am writing to share a comment with you. My son has been playing Fortnite for a long time, and we are delighted to see how he has progressed at the age of 10 and made friends through the game. He never misses an event, follows all the YouTubers discussing the game, etc. We have also bought him the famous battle pass, pickaxes, dances, skins... But today we encountered a problem. For the past two days, he has been crying because we cannot buy him TheGref's new pack, Greg (I am not sure how it is spelled). I asked him if there was a way to "exchange" 1 or 2 skins he no longer uses for the new one by adding a minimum amount of money or V-Bucks (he only has [redacted]), but he said it was not possible, that it had never been done before. Even though I saw it was only [redacted] V-Bucks, my heart breaks. Unfortunately, it is not within my means at the moment. I understand the goal is to raise funds, but today, facing this global pandemic that has economically affected many families and because children do not comprehend this, I think it would be good for all of us to find win-win solutions. At least while we are confined due to the pandemic, they can still enjoy the game. Solidarity is a rewarding and wonderful boomerang. Thank you for taking the time to read my email. Regards, Fernanda

I'm facing a challenge in transferring my Rocket League items from PS4 to PC. I've completed the necessary steps to link my accounts, but after updating and logging in via PS4, I noticed that my PC items were added, yet the PS4 items did not transfer. When attempting to relink the accounts, I encountered an error message stating, "This account is linked to a different external account and can only link to that one," despite only using my PC or PS4 credentials. I've watched numerous tutorials to address this issue over the past month, but I have not been successful in transferring the items. I seek guidance on resolving this matter as linking accounts has been the sole difficulty I've encountered with Epic Games. Any assistance would be greatly appreciated.

Hello, I just realized that my Epic Games account was hacked on 23/12/20. I only checked my emails now because I hadn't logged into my emails or Epic Games since the 23rd. My account is no longer accessible, and in the email I just read from the 23rd, it says: "Email Updated Hello William, The email address associated with your Epic Games account has been successfully changed! If this wasn't you, please contact us immediately. Thank you, Epic Games Team Need help? help.epicgames.com © 2[redacted], Epic Games, Inc. Epic Games, Fortnite, Unreal, Unreal Engine 4, UE4, and their respective logos are trademarks or registered trademarks of Epic Games, Inc. in the United States of America and elsewhere. All rights reserved. Terms of Service | Privacy Policy Box [redacted], [redacted] Walnut Street, Cary, North Carolina, [redacted]" I only just saw this email, I never changed my email, and I can't log in with my account anymore. Epic Games tells me this account doesn't exist. Please take the time to restore my stolen account. You can contact me: OTT William 13 rue du val de bitche [redacted] HASPELSCHIEDT [redacted] [redacted] [redacted] [redacted]

Bonjour, Je me suis rendu compte que mon compte Epic Games a été piraté le 23/12/20. Je viens de vérifier mes e-mails et je n'ai pas utilisé mes comptes depuis cette date. Mon compte est maintenant inaccessible, et j'ai reçu un e-mail daté du 23/12/20 indiquant un changement d'adresse e-mail sans mon autorisation. Je n'ai jamais effectué cette modification et je ne peux plus accéder à mon compte, car Epic Games indique qu'il n'existe plus. Merci de rétablir mon compte qui a été volé. Vous pouvez me contacter à l'adresse suivante pour toute assistance : OTT William 13 rue du Val de Bitche [redacted] Haspelschiedt Téléphone : [redacted] / [redacted] E-mails : [redacted] / [redacted]

I recently finished a game and was invited to a party by another player who wanted to trade. In the trade, they initially offered me a TW Fennec worth 16,[redacted] credits, but sneakily swapped it for a regular one before finalizing the trade. I respectfully asked the player, SymereSenpai, to return the item, but they had already done this to others in the past as they had many valuable items. I have been diligently working on building my inventory and lost around 13,[redacted] credits worth of items in this incident. While I understand my items may not be recoverable, I urge for some action to be taken against this player to prevent such scams on others. My Rocket League username is White Shadow99. Your attention to this matter would be greatly appreciated. Thank you.

I have an idea for Fortnite that I think a lot of fans would love – adding a Goku skin! I believe it would be a huge hit and make Epic Games a lot of money. The skin could be animated, with a built-in emote that transforms Goku into his Super Saiyan form. The skin could evolve through different stages like the Vix skin, from yellow to red, blue, and finally Ultra Instinct. The skin could be priced at 1,[redacted] V-Bucks. Additionally, a separate Dragon Ball back bling that changes appearance could be sold for [redacted] V-Bucks, along with a glider resembling Goku's flying cloud for 1,[redacted] to 1,[redacted] V-Bucks. Even though it might seem pricey, I'm sure many players would be interested. If not Goku, maybe consider adding other well-known anime skins like Naruto. I hope someone considers this idea, and I'd appreciate any feedback or if this could become a reality. Thank you for listening!

My son's Epic Games/Fortnite account was hacked between Friday (2/19/[redacted]) and Sunday (2/21/[redacted]). His account, known as NSW Puggy and linked to my email address [redacted], was renamed to FisipetCZ without my authorization. It is clear it was taken over as the new user doesn't speak English, unlike my son. He plays on a Nintendo Switch and Nintendo provided receipts for our last five Fortnite purchases, the latest being on 2/16/[redacted] for 1,[redacted] V-Bucks for $8.73, totaling $[redacted].08 spent. I submitted these receipts to Epic Games, but they insist I haven't provided enough information yet.

My PSN account was banned after my mom unknowingly subscribed to the Fortnite Crew for me. She realized the charges, asked me to cancel, which I did. However, I received an email about a ban due to refunds. Despite not being too concerned about my PSN account, I am worried about my Fortnite account. Unfortunately, I forgot my email associated with it. My Fortnite username is "damagedsdef." I would appreciate any help on how to recover my email.

In January, my email account, [redacted], was hacked, resulting in the loss of my Xbox and Epic Games/Fortnite accounts. I have managed to update my Xbox account to [redacted], but I still cannot access my Fortnite account, which I have been playing since September [redacted] and have invested approximately $[redacted] in. The hacker changed the email linked to the Fortnite account. Despite providing detailed information such as my card number, IP address, gaming locations, and a bank statement from December [redacted], Epic Games has been unable to verify my ownership of the account. This situation has caused me significant distress over the past few months, and I have dedicated countless hours trying to regain access. I am reaching out for assistance in reclaiming my Fortnite account, as losing it would mean losing a significant amount of time and money I have put into the game. Your help in this matter would be greatly appreciated.

I am having trouble accessing my Epic Games launcher. The message displayed says, "Sorry, your account is inactive and may not login." It seems like someone might have tried to take over my account as they know my display name is "Code Is Elf." Recently, an email was sent under my email address attempting to move it to another account, which should only be linked to my Xbox account under the name "Code Is Elf." I am frustrated because I had skins that are now inaccessible, including the Black Knight, as well as having spent hundreds of dollars on the game. I possess all necessary proof such as 2FA authentication, emails and passwords, last purchase receipts for V-Bucks, and even an email showing someone tried to change my account details on April 3, [redacted] using the email address [redacted] I have backup codes, but I can't access my account or use them. Please reach out to me at your earliest convenience.

I bought State of Decay: Juggernaut Edition, but only received the soundtrack instead of the game. I paid $16 and as I am hard of hearing without speakers, I have no use for the soundtrack. My intention was to purchase the game, not just the soundtrack. I'm disappointed as the store page's title cut off the word 'soundtrack,' leading to this confusion. I would like a refund promptly as I feel misled by the purchase. I am upset by this situation, and I would appreciate either compensation or the option to refund. Please respond as soon as you can.

Hello, my name is Antonio Manuel Dominguez Maldonado, and I have always used my Fortnite account on my computer. Initially, I created the account on the PS4 with an email that I can't remember the password to now as it was many years ago. Recently, I lost access to my account while trying to connect through Sony with my PlayStation account. When I try to log in, Epic prompts me to enter a code sent to my email, which I no longer have access to. I need help as I have invested a lot of money into this account and hope to recover it. My Sony email is [redacted] and I believe the Epic account was tied to [redacted]. My Epic name is QLASH Kyen, and my PS4 name is CrextiveToni_. I hope you can help me resolve this issue. Greetings from Spain, thank you.

Hello, I am Antonio Manuel Dominguez Maldonado. I have always played Fortnite on my computer using the account I created on my PlayStation 4. I am unable to access it now as I no longer have access to the email linked to that account. I used to log in through Sony, but now when I try, it redirects me to Epic and asks for a verification code sent to my lost email. I have invested a lot of money into this account and need help to recover it. My Sony email is [redacted] and I believe the Epic email was [redacted] My Epic name is QLASH Kyen and my PlayStation name is CrextiveToni_. I hope you can assist me. Greetings from Spain, thank you.

Hello, I have an account under the name of Arselayy. I have had this account for the past two years. It was connected to my PSN name. The email associated with the account is [redacted] Unfortunately, I no longer have access to this email since I have graduated. I am reaching out to see if there is a way for me to regain access to my account. Even though I am using the same PC, the Epic launcher is asking me to verify my ownership as it recognizes a new location. I am unable to use the old email or 2FA since I do not have access to either of them. My new phone, purchased in November last year, does not have 2FA set up. I am unable to sign in using PSN as it asks for verification each time. I am concerned about retrieving my account due to the significant investment I have made in it, having spent over $[redacted] on skins. I wish to continue playing but am currently unable to access my account. Your assistance would be greatly appreciated.

My account with the username ''I went in rah'' was hacked, and the email and password were changed. I haven't played since late season 4. I received a fraudulent email asking for my password and email for a contest you were running, but being late at night, I didn't think much of it. I switched to Call of Duty shortly after but got bored and decided to try the new season. To my surprise, I couldn't sign in, and I remembered the email to which I provided all my information. I have two consoles linked to it, both of which I lost after selling them to switch to PC. The Xbox name is rahsoe, and the PlayStation name is Why Spray Me. I hope you can help me regain access to my account since it has the exclusive Wonder skin that cost me a lot of money to acquire.

Today, when I attempted to log into my account on my computer, I entered my email and password as usual through the PlayStation sign-in. I was then prompted for two-factor authentication, but the email linked to it was unfamiliar to me. I never set up 2FA, so it appears someone else has accessed my Epic Games account and changed the email for 2FA. I urgently need assistance to regain access to my account as the current email linked to two-factor authentication does not belong to me. Thank you.

No sé qué pasó, pero de repente no puedo acceder a mi cuenta de Epic donde juego Fortnite desde hace más de 2 años. Al intentar ingresar, indica que mi cuenta de Google no existe en la base de datos de Epic y me sugiere crear una cuenta nueva o vincular una existente. Al introducir mi ID y contraseña, el sistema dice que ese correo electrónico no existe. Al ingresar desde la cuenta de un amigo, veo que mi cuenta sigue existiendo pero no tengo forma de acceder a ella. Contacté a Epic y me dieron un ID de conversación, pero no sé cómo utilizarlo, ya que debería recibir un correo con ese código y no lo encuentro. Les escribí de nuevo preguntando cómo usar ese ID, pero me responden que mi caso está siendo procesado y cancelan la solicitud, sin responder realmente mi pregunta.

My granddaughter's account, FaZeQuEen15, was hacked recently. The hacker changed the email address from [redacted] to an unknown one and altered the account name to Rn7uF. I can provide proof of the credit cards associated with the account, their security codes, as well as any emails and other gamer names linked to the account. We have invested a significant amount of money into this account, and we are eager to learn the steps to regain access to it. Thank you, Carolyn Ecoff.

I recently began using Epic Games and realized my account may have been compromised, or I have forgotten my main email linked to it. Although I can log in with my XBOX account, I am facing issues with 2FA due to it being set up on my old phone, which I no longer have access to as it was reset. The old phone number linked to the account was [redacted]. I would like to provide proof of ownership. I am looking to regain access to the email associated with my account name "Rateotto" on XBOX. Since I am locked out by 2FA and have no backup codes, and I am not logged into the outlook email, I am trying to identify the email to recover my account. My IP address is 82.10.[redacted].[redacted], and I am located in Hartlepool, Cleveland. My XBOX gamertag is Rateotto. Thank you.