My Hacked Account issue with Epic Games from November 2020
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Help with my Epic Games issue
First: share to improve GetHuman-rottiema's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-rottiema's next move: find and follow the right step-by-step guide.
Epic Games doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-rottiema will need to dig through the advice provided by Epic Games, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-rottiema can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Epic Games has better answers for you: Epic Games Help Center
Before contacting them, items GetHuman-rottiema may need:
Username, Password, and Email address on the account
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-rottiema's own words
I was trying to do something, and ran into a problem.
GetHuman-rottiema did not yet indicate what Epic Games should do to make this right.
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How GetHuman-rottiema fixed the problem
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