My sons account on epic games for fortnight was being used by Some* else. He has had is...

GetHuman5239281's Hacked Account issue with Epic Games from September 2020

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Before contacting them, items GetHuman5239281 may need:
Username, Password, and Email address on the account
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman5239281's own words
My sons account on epic games for fortnight was being used by Some* else. He has had issues with the family and after proving to epic games on Sat nite that he was the owner of the account with sending you proof of transactions epic games gave it him back. He then changed the email and the password. He has gone onto the account to nite and it has all gone again and he can not get onto any of his accounts. So I want to know if epic games have done something with his account and if so I want this investigated and sorted immediately

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Epic Games

Hacked Account issue
Reported by GetHuman5239281
Sep 7th, 2020 - 6 months ago
Not resolved
Seen by 5 customers so far
Similar issue to 6267 others
0 customers following this

Timeline

GetHuman5239281 started working on this issue
Sep 7th, 2020 3:11pm
GetHuman5239281 indicated the issue is not fixed yet.
Sep 7th, 2020 7:29pm