My son's epic account continues to get hacked and disabled. all the money that we have...

GetHuman-albaroag's Hacked Account issue with Epic Games from September 2020

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Username, Password, and Email address on the account
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-albaroag's own words
My son's epic account continues to get hacked and disabled. all the money that we have spent as parents goes down the drain with no explanation and no one to to speak to directly. I would at least like truth or some type of documentation showing why his accounts continue to get disabled he is ** years old and spends a lot of money and time into your products. We are consumers and loyal fans of the company

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Epic Games

Hacked Account issue
Reported by GetHuman-albaroag
Sep 5th, 2020 - 6 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 6281 others
0 customers following this

Timeline

GetHuman-albaroag started working on this issue
Sep 5th, 2020 2:28am