My email address is *****@***.com. My grandson Jacob Tomlinson has had an Fortnite acc...

GetHuman4925967's Hacked Account issue with Epic Games from June 2020

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Before contacting them, items GetHuman4925967 may need:
Username, Password, and Email address on the account
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman4925967's own words
My email address is *****@***.com. My grandson Jacob Tomlinson has had an Fortnite account for many years and I have spent thousands of dollars into this account. He has over *** skins. His account was hacked and stolen. On May **, my email was hacked and a guy named Abdulla emailed Epic and said he had has created his epic account using a random email and requested to change his email address and create a two factor identification and you all sent him the information to do that without even checking the account . He now has my grandson Fortnite account and able to use it as his own. I need a REAl person to look into this. A robot is not going to take this seriously. This is a breach of identity and theft and I can prove this is his account. We have used this same email for ** years or more. There is or never has been an Abdulla on this account. PLEASE HAVE A REAL PERSON HANDLE THIS!! I need this account recovered before he seeks it or changed the email again and again

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Epic Games

Hacked Account issue
Reported by GetHuman4925967
Jun 8th, 2020 - 5 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 7715 others
0 customers following this

Timeline

GetHuman4925967 started working on this issue
Jun 8th 2:52pm