I am the mom and I bought a vbucks card from Walmart. He plays the game on PlayStation...

GetHuman4271200's Refund a Charge issue with Epic Games from January 2020

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The issue in GetHuman4271200's own words
I am the mom and I bought a vbucks card from Walmart. He plays the game on PlayStation. I purchased the card that states at the bottom it can be used for PlayStation. We have not been able to redeem the vbucks because the only options in the drop down menu for devices are mobile and computer. He does not have or play the game on either. I have tried to redeem it from the PlayStation console through redeem code, I’ve tried in the game where you can enter a gift card, and I have tried on epic games where I created an account, and even tried to link accounts. I am beyond frustrated and have wasted too much time on this issue. It should never be this difficult to redeem something you paid for. I request a refund since the code has never actually been redeemed and I am unable to redeem it for the platform we need it on and the card I purchased states it is for that platform. I contacted epic games twice and I have heard nothing back. I went on forums to try and figure it out and realized others have come across the same issue. Furthermore, I asked a work colleague who plays the game and he came across the same issues as I. I would like to use the refund to purchase the vbucks through a PlayStation card and do it through the game. *His name on the game is MonsterHouse***. His name is Landon Smith. My phone number is ***-***-****. **Thank you,**Tammy

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Epic Games

Refund a Charge issue
Reported by GetHuman4271200
Jan 20th, 2020 - 9 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 7179 others
0 customers following this
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Timeline

GetHuman4271200 started working on this issue
Jan 20th 2:19pm
GetHuman4271200 indicated the issue is not fixed yet.
Jan 23rd 2:25pm