epic games account password changed by someone else.

GetHuman-imsmurfi's Hacked Account issue with Epic Games from December 2019

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Before contacting them, items GetHuman-imsmurfi may need:
Username, Password, and Email address on the account
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-imsmurfi's own words
The problem: epic games account password changed by someone else.

GetHuman-imsmurfi did not yet indicate what Epic Games should do to make this right.

How GetHuman-imsmurfi fixed the problem

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Epic Games

Hacked Account issue
Reported by GetHuman-imsmurfi
Dec 2nd, 2019 - 2 years ago
Not resolved
Seen by 25 customers so far
Similar issue to 7246 others
0 customers following this

Timeline

GetHuman-imsmurfi started working on this issue
Dec 2nd, 2019 12:26pm
GetHuman-imsmurfi indicated the issue is not fixed yet.
Dec 2nd, 2019 4:40pm