My epic games account has been compromised The email has been changed and so has the pa...

GetHuman-olireedc's Hacked Account issue with Epic Games from October 2019

Help with my Epic Games issue
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-olireedc's own words
My epic games account has been compromised The email has been changed and so has the password.**Before the account being compromised Here was my information**Name of account holder: Oliver Clark**DIsplay Name: Oli***password: *Coolwebsurfer**email: *****@***.com**phone number: ************address: **** *th avenue *a New York NY *******he keeps trying to change it but i keep changing it back**Now that the account has been compromised the info has been changed to this:**display name is W*v* Lokyy ****current email is *****@***.com ( I dont know the email he changed it too**The connected accounts are facebook and twitch both are linked to *****@***.com**The twitch account is Oliunderscore and the facebook account is Oliver Clark**I was able to login through my facebook and try to revert the things he did but I cant and I am panicking and dont know what to do, I have spent ****s of dollars on this account and am freaking out

GetHuman-olireedc did not yet indicate what Epic Games should do to make this right.

How GetHuman-olireedc fixed the problem
I contacted epic games support and provided them with my email full name on the account any linked accounts for twitch Facebook etc. They told me I could revert the email and display name to any previous ones on the account and I changed my password and kissed the hacker goodbye. I am currently making sure he is outed for what he did to me because I know im not the first and he needs to be taken down
Do you have a customer issue as well?
We can help you get Epic Games's attention and get better help faster. Tap below to get started.
Having Epic Games issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Epic Games

Hacked Account issue
Reported by GetHuman-olireedc
Oct 30th, 2019 - 2 years ago
Fixed
GetHuman-olireedc shared how to fix
Seen by 25 customers so far
Similar issue to 14308 others
0 customers following this
Items needed
Username
Password
Email address on the account

Timeline

GetHuman-olireedc started working on this issue
Oct 30th, 2019 2:50am
GetHuman-olireedc confirmed the issue is fixed. Hooray!
Oct 30th, 2019 8:14am
GetHuman-olireedc confirmed the issue is fixed. Hooray!
Oct 30th, 2019 8:17am