So Edgar V. Manager of Epic Games support, he has said to give me my account back * last time supposedly. My account is still disabled and I still cannot get on it. I'll let you all know how they are doing me so dirty. I have spent little over *** dollars on this account.

GetHuman3848662's customer service issue with Epic Games from October 2019

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The issue in GetHuman3848662's own words
I was trying to get my account back that got hacked. And someone made unauthorized purchases. ... Account got hacked, they made unauthorized purchases on my account. I did not know when I got the account back, days later it gets blocked from those purchases the hacker made on the account. ? They're asking me the only way to get your account is a bank statement. How do I provide a bank statement for those purchases I did not do. That the hacker purchased.
That after *** dollars spent not one of those purchases were unauthorized. Until I got hacked for the account the hacker made few purchases that got charge backed. Why would I do this when I would of done it to all other payments.
I want this to be on the news that epic games is nothing but scammers. That want players to spend their money and time and diSable their account and make a new account to spend more money on items we have already had before.
I have been nothing but loyal and good to the customer service they show no remorse or respect to a long time player of the game. When I need help they send you a pre written script, you must follow it or they don't care about what ever else you have to say.
They wrote me back this.**Hi Ali,**I apologize for any misunderstanding, your Epic Games will remain disable due to the chargeback, we enable your account once in the past and we can not made a second exception for you.**I am really sorry for this and thanks for understanding.
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Epic Games

Fortnite
Customer service issue
Reported by GetHuman3848662
Oct 29th, 2019 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 14278 others
0 customers following this
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GetHuman3848662 started working on this issue
Oct 29th, 2019 4:28pm
GetHuman3848662 indicated the issue is not fixed yet.
Nov 9th, 2019 1:04pm

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