I was trying to get my account back that got hacked. And someone made unauthorized purchases. ... Account got hacked, they made unauthorized purchases on my account. I did not know when I got the account back, days later it gets blocked from those purchases the hacker made on the account. ? They're asking me the only way to get your account is a bank statement. How do I provide a bank statement for those purchases I did not do. That the hacker purchased.
That after *** dollars spent not one of those purchases were unauthorized. Until I got hacked for the account the hacker made few purchases that got charge backed. Why would I do this when I would of done it to all other payments.
I want this to be on the news that epic games is nothing but scammers. That want players to spend their money and time and diSable their account and make a new account to spend more money on items we have already had before.
I have been nothing but loyal and good to the customer service they show no remorse or respect to a long time player of the game. When I need help they send you a pre written script, you must follow it or they don't care about what ever else you have to say.
They wrote me back this.**Hi Ali,**I apologize for any misunderstanding, your Epic Games will remain disable due to the chargeback, we enable your account once in the past and we can not made a second exception for you.**I am really sorry for this and thanks for understanding.