To start with my issue, for clarification this occurred whilst using a Fortnite "Client...

GetHuman-gabecole's customer service issue with Epic Games from October 2019

Help with my Epic Games issue
The issue in GetHuman-gabecole's own words
To start with my issue, for clarification this occurred whilst using a Fortnite "ClientSettings Editor v*.*" which is the most used software to do this. I did this to get a more precise value for my sensitivities which I convert between different games.**Following this, when I tried to log in after exporting it to my accounts cloud I was greeted with the message:"Failed to Download Client Settings from the cloud. Saving of settings has been disabled for this session". This results in my settings being reset every time I try to load with the saving feature disabled.**To resolve this I ask if there may be a way to find a backup of my config or if it is permanently lost, to reset my config on the cloud. **To do so I would assume requires my Epic Games username which is: "Gabertag"

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Epic Games

Customer service issue
Reported by GetHuman-gabecole
Oct 21st, 2019 - 3 years ago
Seen by 4 customers so far
Similar issue to 13917 others
0 customers following this
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GetHuman-gabecole started working on this issue
Oct 21st, 2019 8:02pm
GetHuman-gabecole confirmed the issue is fixed. Hooray!
Oct 22nd, 2019 12:13am

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