My Fortnite account has been hacked, And the email address linked to this account I no...

GetHuman-zybelch's Hacked Account issue with Epic Games from October 2019

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Before contacting them, items GetHuman-zybelch may need:
Username, Password, and Email address on the account
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-zybelch's own words
My Fortnite account has been hacked, And the email address linked to this account I no longer have access to. (*****@***.com) , My account has been being altered for a number of weeks , but the hacker changed my name from zibbie** to Artigame*** on the **th Oct ****. my acc ID is - f*a**c*c*c************d****c*****As i am unable to gain access to my old gmail and i use Facebook to log into my fortnite Acc I am concerned my personal details are at risk. I have spent a lot of money on this account. I would if possible like my account to be moved to a secure new email address *****@***.com. If this is not possible could you please delete my acc as i cant even do that at the moment.*Kind Regards Zy Belcher*pls use zy.belcher**@gmail for further correspondence.

GetHuman-zybelch did not yet indicate what Epic Games should do to make this right.

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Epic Games

Hacked Account issue
Reported by GetHuman-zybelch
Oct 19th, 2019 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 13809 others
0 customers following this

Timeline

GetHuman-zybelch started working on this issue
Oct 19th, 2019 8:39am

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