Listen, I was playing creative with my friends and then it just kicked me out. It says...

GetHuman2935304's Hacked Account issue with Epic Games from May 2019

Help with my Epic Games issue
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman2935304's own words
Listen, I was playing creative with my friends and then it just kicked me out. It says another device is playing in MY account. I went into fortnite again and after *-** minutes it kicked me out again. My friend was there and hes in the same lobby as the person who hacked into my account. He called me and we heard what the guy in my account said about this. He didnt hack into my Fortnite account he bought it from a WEBSITE. He said the website was called fortnite generation, and I told my friend to tell him its MYY ACOUNT. he says I have to pay him money to get my acount back. Help me Please I'm ** and I want my acount back. PLEASE READ THIS AND HELP ME. My username is either CanURage or KidGamerJA and my email is already sent to you I think. Please help, I want you to disconnect every device connected to my acount help.

GetHuman2935304 did not yet indicate what Epic Games should do to make this right.

How GetHuman2935304 fixed the problem
There was a guy Lucky that claimed that he had bought my forrine account somewhere and was asking me to provide him with my email password or pay him to return me the fortine account. I reported to to the FTC at *****@***.com and to the Anti-Phishing*Working Group at******@***.com.
Do you have a customer issue as well?
We can help you get Epic Games's attention and get better help faster. Tap below to get started.
Having Epic Games issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Epic Games

Hacked Account issue
Reported by GetHuman2935304
May 16th, 2019 - 2 years ago
Fixed
GetHuman2935304 shared how to fix
Seen by 5 customers so far
Similar issue to 6136 others
0 customers following this
Items needed
Username
Password
Email address on the account

Timeline

GetHuman2935304 started working on this issue
May 16th, 2019 7:49pm
GetHuman2935304 confirmed the issue is fixed. Hooray!
May 18th, 2019 6:09am
GetHuman2935304 shared this issue with friends on Facebook
May 18th, 2019 6:18am

Paying Too Much for TV?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies