For the past two weeks or so my Fortnite account has been getting hacked and Simone has...

GetHuman-nickbola's Hacked Account issue with Epic Games from May 2019

Help with my Epic Games issue
First: share to improve GetHuman-nickbola's odds
Strength in numbers! Companies respond better when others are watching.
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-nickbola's own words
For the past two weeks or so my Fortnite account has been getting hacked and Simone has been spending my Vbucks. This has happened now four time where somebody spent all of my vbucks oj whatever is in the item shop. In response I’ve tried changing my epic account password along with the password for my Xbox live account. Both have these changes have resulted with no help since it happened again. I had to use all my submit a request forms and now I’m stuck with a skin and a pick axe that I don’t like. If there is some way that you could help me get my vbucks back and my submit a request form that would be greatly appreciated!
GetHuman-nickbola did not yet indicate what Epic Games should do to make this right.
I have an issue with Epic Games too
How GetHuman-nickbola fixed the problem
We are waiting for GetHuman-nickbola to fix the problem and share the solution with the rest of us customers.
Please help with my Epic Games issue
Do you have a customer issue as well?
We can help you get Epic Games's attention and get better help faster. Tap below to get started.
Having Epic Games issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Epic Games

Hacked Account issue
Reported by GetHuman-nickbola
May 9th, 2019 - 2 mons ago
I have an issue with Epic Games too
Not resolved
Seen by 4 customers so far
Similar issue to 5457 others
0 customers following this
Items needed
Email address on the account
GetHuman-nickbola started working on this issue
May 9th 6:27pm
GetHuman-nickbola indicated the issue is not fixed yet.
May 9th 10:37pm