For the past two weeks or so my Fortnite account has been getting hacked and Simone has...

GetHuman-nickbola's Hacked Account issue with Epic Games from May 2019

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If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-nickbola's own words
For the past two weeks or so my Fortnite account has been getting hacked and Simone has been spending my Vbucks. This has happened now four time where somebody spent all of my vbucks oj whatever is in the item shop. In response I’ve tried changing my epic account password along with the password for my Xbox live account. Both have these changes have resulted with no help since it happened again. I had to use all my submit a request forms and now I’m stuck with a skin and a pick axe that I don’t like. If there is some way that you could help me get my vbucks back and my submit a request form that would be greatly appreciated!
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Epic Games

Hacked Account issue
Reported by GetHuman-nickbola
May 9th, 2019 - 2 mons ago
I have an issue with Epic Games too
Not resolved
Seen by 4 customers so far
Similar issue to 5457 others
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Timeline
GetHuman-nickbola started working on this issue
May 9th 6:27pm
GetHuman-nickbola indicated the issue is not fixed yet.
May 9th 10:37pm