Dear Epic Games Support,*My son wrote the messae below beck in March. *I, as his mother...

GetHuman-chiasere's customer service issue with Epic Games from May 2019

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The issue in GetHuman-chiasere's own words
Dear Epic Games Support,*My son wrote the messae below beck in March. *I, as his mother, have also independently wrote in relation to why his account has been banned.*There has been a consoiderable amount of financial transaction on my part given my son is only ** yo, but he now has no way to access his accumulated fortnite account data.**Please, I urge you to get in contact with me to resolve this issue. It would be much more preferable to have contact with a customer support agaent as opposed to an automated reply email.**Thanking you in anticipation that this matter will be resolved in the very near future,**Chiara Serena*ph: ********** (Australia)**March **, ****, **:** ***** * Conversation ID: ***********Dear Epic Games Customer Service,*Recently my account has been banned. It said that I have been banned for one of the following reasons: Fraud, the account owner requested the account be disabled or the account has been banned for misconduct in one of our games.*I sincerely proclaim that I have not participated in any of these acts.*I apologies if this causes you inconvenience, but i would very much be happy to access my account and continue playing as I have been since season *.*The following is my personal contact details: *Name: Indy Weaver*Mobile: ***********Email: *****@***.com*Account Name: Mr. Wavinski**I or my mother will be happy to confirm any of these details.*Thank you very much for your time. I do hope that you can get back to me as soon as possible.*Yours faithfully,*Indiana Weaver
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Epic Games

Customer service issue
Reported by GetHuman-chiasere
May 8th, 2019 - a mon ago
I have an issue with Epic Games too
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GetHuman-chiasere started working on this issue
May 8th 3:29am
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May 9th 11:59pm
GetHuman-chiasere indicated the issue is not fixed yet.
May 10th 12:01am