Help my kids Fortnite Account account was hacked! *His screen name for Fortnite was Cli...

GetHuman-droyalst's Hacked Account issue with Epic Games from May 2019

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GetHuman-droyalst's next move: go to the Epic Games help center.
Epic Games doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-droyalst will want to follow the link below to head to their help center. We will check on GetHuman-droyalst later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-droyalst may need:
Username, Password, and Email address on the account
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-droyalst's own words
Help my kids Fortnite Account account was hacked! *His screen name for Fortnite was Cliff King and was hacked by an individual named at the time "Thrash" and from what we can tell has changed his name too (Elit*-*raft). **We have spent a lot of money on his profile and would like it unlocked and the individual banned from Fortnite if an all possible. **From what we can tell he was upset that he was losing. Our son did not give him the password and is unable to log into his Fortnite account. We have contacted Playstation who helped reset out PSN but was unable to assist with Fortnite. **Can you help?
GetHuman-droyalst did not yet indicate what Epic Games should do to make this right.
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Epic Games

Hacked Account issue
Reported by GetHuman-droyalst
May 7th, 2019 - 2 mons ago
I have an issue with Epic Games too
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Timeline
GetHuman-droyalst started working on this issue
May 7th 11:09pm