My Fortnite account was accessed by a random individual and when I got on one day, all...

GetHuman2703586's customer service issue with Epic Games from April 2019

Help with my Epic Games issue
The issue in GetHuman2703586's own words
My Fortnite account was accessed by a random individual and when I got on one day, all of my aesthetics were different. For the past day or so, whenever I would log on to my Fortnite account, everything would be fine until I get kicked out of my account saying that I logged in somewhere else when I clearly did not. I turned on the double-authenticator but it did not stop this person from getting into my account and I don't want to make a new one just so this would stop. I changed my email to the one where you would be able to contact me at from an old email and before I changed anything else, I noticed the individual replaced my name with their own and I was able to take a picture of this person's name. If there is anything I can do to help you stop this person, let me know because I have his first and last name and that he also changed his language settings to russian. Email me if there is anything you need from me and I will be happy to comply.

GetHuman2703586 did not yet indicate what Epic Games should do to make this right.

How GetHuman2703586 fixed the problem
For a while after the person accessed my account, I had the double-authentication activated and it did not work. However, I think the only reason why the double-authentication didn't work was because the other individual was still logged in as me, so the double-authentication actually should work as soon as the other individual logs off.
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Epic Games

Customer service issue
Reported by GetHuman2703586
Apr 8th, 2019 - 2 years ago
Fixed
GetHuman2703586 shared how to fix
Seen by 3 customers so far
Similar issue to 2626 others
0 customers following this
Items needed
Username
Password
Email address on the account

Timeline

GetHuman2703586 started working on this issue
Apr 8th, 2019 6:09pm
GetHuman2703586 confirmed the issue is fixed. Hooray!
Apr 9th, 2019 2:57pm