My son's account was stolen, he contacted via tech support (as did I under separate tic...

GetHuman2683335's customer service issue with Epic Games from April 2019

Help with my Epic Games issue
The issue in GetHuman2683335's own words
My son's account was stolen, he contacted via tech support (as did I under separate tickets) and was reassured that not only would the account*profile be found, but that it would be restored. He has provided a PLETHORA of information* IP addresses, email address, last * digits of my CC* to validate in-game purchases, etc. TO NO AVAIL, as he was told the information provided was "not valid or accurate quite enough to verify ownership of the account." I'm reaching a boiling point here, having spent well in excess of $*,*** on your platform for his profile and this is the best you can do? UNACCEPTABLE!!! I demand recourse - you've have sufficient time and resources to resolve this concern. My son's name is Aidan Clarken and it looks as though when he originally set up the account over * years ago, he had a type-* in his name (Aidam) with an M on the end instead of an N... if that is the holdup this is RIDICULOUS! My next stop is the local press and ultimately the Division of Consumer Protection in conjunction with the FTC an FCC. I would entrust that you are aware of the liability you face* if not - I will gladly educate.

GetHuman2683335 did not yet indicate what Epic Games should do to make this right.

How GetHuman2683335 fixed the problem
Persistence...went through * EG reps before we got someone that proved to be an actual problem solver...took * week of contact each day
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Epic Games

Customer service issue
Reported by GetHuman2683335
Apr 4th, 2019 - 2 years ago
Fixed
GetHuman2683335 shared how to fix
Seen by 4 customers so far
Similar issue to 2159 others
0 customers following this
Items needed
Username
Password
Email address on the account

Timeline

GetHuman2683335 started working on this issue
Apr 4th, 2019 11:45pm
GetHuman2683335 confirmed the issue is fixed. Hooray!
Apr 6th, 2019 7:15pm
GetHuman2683335 confirmed the issue is fixed. Hooray!
Apr 8th, 2019 12:04am

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